acidlabs Studios | We help people design smarter, more efficient and effective digital experiences and organisations
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by Design

We help people design smarter, more efficient and effective digital experiences and organisations

We have a small ambition: to make the world a better place. We think big to solve wicked problems.

Since 2006, we’ve worked with clients to help design, innovate, and build skills to make their organisations and digital experiences better.

Design games in Germany
NAA Social Archive workshop
Affinity mapping at the University of Canberra
Service design

Insights into the flow and model of your business to identify and fix the gaps and the blocks.

We will help drive change and design and build ser­vices that meet real needs and succeed in helping your organisation work better.

Customer experience design

Figure out the who, what, when, where, why and how of your customers and people.

We’ll help you understand the touchpoints your organisation has with everyone it reaches.

User experience design

Research and evidence-driven design for your service, policy, site or application.

We focus on human needs and goals to design experiences online and in the physical world.

Facilitation and workshops

Workshops for groups from 5-100 teach skills and provide information and tools critical to innovation.

We also provide design-led facilitation for meetings, teams, and conferences with interesting and effective ways to understand your challenges and keep you engaged and thinking on your feet.


How we work

We can’t and won’t try to give you all the answers. Unlike big consulting companies, we don’t give you a cookie cutter solution to your (and apparently everyone else’s) problems.

We design for people first. Everything else second.

Organisations we work with are better at what they do because we helped them design it that way – and they’re happier and more effective because of our work.

SAP design thinking Japan team

Some of the organisations we’ve worked with

Read more in our case studies.

About us

acidlabs Studios is a small service design agency based in Canberra, Australia. We work with people around the world on solving complex problems, designing and building great policy, products and services, and building skills in thinking differently.

We put people at the center of what we do.

Our people help organisations and their people innovate and grow using design thinking, service design, customer and user experience design, and facilitation. We help create new, sustainable solutions to complex problems.

We don’t keep a large full-time staff. Instead, the projects we do gather teams from a range of small and independent organisations who best fit each project’s needs. They’re the best in the industry, and they gather with our own people to collaborate on your project. Most projects need a small handful of experienced specialists such as a researcher, a comms specialist, or a service designer. Other projects will gather a bigger team of people from juniors to industry veterans.

Stephen Collins is acidlabs Studios’ founder and director. Steve has nearly 20 years experience working in consulting, service design, user experience, and design thinking. For every project acidlabs Studios does, Steve uses his knowledge and connections to gather the perfect team, selected for your requirements. It’s a model that few others use, and the results speak for themselves.

Work with us

If you work at an organisation of any size that’s facing challenges with wicked problems, how your services should work, or the way your organisation interacts with its customers, clients and its own people, we’d love to talk to you about how we can work together.

If you need help with the user experience and interaction design of your digital or physical product, we’re ready to be a helping hand.

If you need a facilitator for your event or meeting who offers a creative and different approach to solving your challenges and running the day, we should talk.

Even if you don’t have a project in mind we can help with, we’re up for brainstorming how we can work together.

Here are the kinds of projects we love to help with:

  • You want to understand how your services really work and if they’re working right. You’ve been doing what you do for a while, and you know it’s just not quite right. We’d love to be a part of helping you map and understand how your services work now, and helping you redesign and build new ways of doing business that are better and make people happier.
  • You need deep insights into your customers, suppliers or staff and their experience of working with you. Most organisations struggle to understand whether the way they interact with all the people that they come into contact with is working. We have helped many organisations redesign the way they work with customers, clients, suppliers, and even their own people.
  • You want to do something new and want to build it right the first time. Imagine getting your new idea up and running and knowing it was going to work out of the box. Our team can help with discovery, research, design, prototyping and user testing to make sure release day is your best day.
  • You want design and user experience as an important part of your project from day one. Embedding design into a project from its earliest moments will make it stronger and offer better outcomes. We have many years experience serving as the design team on a range of projects.
  • You need a group, board, or team to think differently and need to spark that change. We’ve got a long history of being the catalyst and facilitator for design thinking in organisations and have travelled the world helping to make that a reality.

If you’ve read this far, we think you’ll enjoy working with us, and you’ll like the way we do things. Drop us a line at and let us know what’s on your mind.

Get in touch

Phone +61 2 61003002