Since 2006, we’ve worked with clients to help design, innovate, and build skills to make their organisations and digital experiences better.
[acidlabs] brought a different approach to that which Finance traditionally took to this type of work, and although it was confronting and challenged us, it was exactly the approach required.
Stephen's presentation was topical, challenging (even controversial) and keenly received by the audience. His content was edgy, non-conformist and thought-provoking.
Stephen’s presentation style is fun, different and provides the audience with a memorable presentation.
He presents in an easy to digest manner with lots of real world examples, including many real Australian case studies.
Stephen personifies the culture of the modern knowledge worker/digital native - collaborative, connected and knowledgeable on a broad range of topics and generous to a fault.
[acidlabs] confidently led the company’s strategic thinking around the technology platforms the online business would use and helped the company move towards a differentiated positioning in the market.
A rare combination of brilliant communicator, creative genius and top-drawer community builder.
Organisations we work with are better at what they do because we helped them design it that way – and they’re happier and more effective because of our work.
acidlabs Studios is different to most agencies.
We’re a small service design agency based in Canberra, Australia. We work with people around the world on solving complex problems, designing and building great policy, products and services, and building skills in thinking differently.
We put people at the center of what we do.
Our people help organisations and their people innovate and grow using design thinking, service design, customer and user experience design, and facilitation. We help create new, sustainable solutions to complex problems.
We don’t keep a large full-time staff. Instead, the projects we do gather teams from a range of small and independent organisations who best fit each project’s needs. They’re the best in the industry, and they gather to collaborate on your project. Most projects need a small handful of experienced specialists such as a researcher, a comms specialist, or a service designer. Other projects will gather a bigger team of people from juniors to industry veterans.
Stephen Collins is acidlabs Studios’ founder and director. Steve has nearly 20 years experience working in consulting, service design, user experience, and design thinking. For every project acidlabs Studios does, Steve uses his knowledge and connections in the industry to gather the perfect team, selected for your requirements. It’s a model that few others use, and the results speak for themselves.
Do you have a design problem that needs a jumpstart? If you work at an organisation of any size that’s facing challenges with wicked problems, how your services should work, the way your organisation interacts with its customers, clients and its own people, we’d love to talk to you about how we can work together.
We do our best work when the organisations and people we work with are open to changing things for the better. We don’t breeze in and tell you how to fix things. We listen first. To staff across your organisation, and to your clients and maybe even to your competition. It may be that the janitor or the new hire actually has the perfect insight into the issue.
Even if you don’t have a project in mind we can help with, we’re up for brainstorming how we can work together.
Here are the kinds of projects we love to help with:
And, in the interest of saving us all some time, here are perfectly good reasons not to work with us:
If you’ve read this far, we think you’ll enjoy working with us, and you’ll like the way we do things. Drop us a line at firstname.lastname@example.org and let us know what’s on your mind.