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Last Friday, I attended DesignGov's event Towards a Unified Theory of Shiny New Things, largely as a catch-up on where open government, design thinking and government innovation are at in the Australian Public Service. I've been busy with private sector clients of late, and I was...

Apple's keynote pre-roll from the 2013 WWDC. The language in this video speaks powerfully to the designer in me. If design isn't to appeal to people's hearts as well as their heads, if we're not designing to make a difference in the world, and if we're...

At GovCamp Australia 2013 this week, there were two identifiable two groups of people who presented and talked about the topics of inspiring government innovation, empowering people and liberating capability. There were the service designers who spoke about the specifics of design and presented case...

As a service designer, I've been involved in building the way a significant number of programs, products and tools hang together. And, as someone who works relatively often with government, where many agencies, policies, regulation and in the end, people, need to come together to...

When I was on my recent trip to Japan and Korea, I came across an article in the Financial Times describing Australia's reticence in adopting design thinking in business. The article itself is a high-level summary of research done at MGSM by Dr Lars Groeger and Leanne...

Too much focus is placed on the technical aspects of getting the people in a business online. We'd argue that the tools are a means to an end. People are what it's really about....

It's a bit about self-indulgent, but yesterday, The Canberra Times ran a feature on acidlabs' founder, Stephen Collins, touching on his work, his passions and the creation of TEDxCanberra. It particularly looks at Stephen's low-key, empowering style of leadership; it's an unusual approach in a...

Shouldn't we see this as an opportunity not a problem? Where are the people in the business community calling for dramatic and revolutionary innovation in the energy sector?...