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My friend (in both the online and physical worlds), Kate Carruthers asks an interesting question in her post Are social networks breeding social isolation? Kate concludes that for her and her circle of friends who she associates with online and physically, this isn't the case,...

I was interviewed for a piece in this month's Research News from the Australian Market & Social Research Society entitled A research dilemma: Confidentiality breaches. The piece explores the management of customer relationships when your information has been criticized and exposed online. In it, I express...

I'm yet to see the full survey, and I'm not certain a sample of 505 is particularly representative, but the new research from Stollznow stating "The reputations of organisations are taking a beating in social media...

My friend and colleague, James Breeze, of Objective Digital is doing some research at the moment for a project he's involved in. He wants to know whether you'd use an online psychological counselling service. You can answer his short survey here and discuss any issues around...